GENERAL CONDITIONS OF SALE

1. Preliminary considerations

Carmen Teixeira Antelo with NIF 25.667.670-S, hereinafter the seller, is the legal and fiscal owner of www.espanolconcarmen.com, with address for notification purposes at Calle Cardo Cuco, 14 1ºA 29018 Málaga – Spain and contact email [email protected].

User shall be understood to be any person who browses the website www.espanolconcarmen.com, hereinafter WEBSITE.

These General Terms and Conditions of Sale shall apply to the marketing of the products included in any of the pages of the website. The contracting of any service or training offered on this website implies knowledge and acceptance of the legal conditions (General Conditions of Sale and Legal Notice).

The USER who purchases a product on the WEBSITE is declaring that he/she is of legal age according to Spanish legislation (18 years old). In the case of minors, the contract must be formalised by their parents or legal guardians. Likewise, THE USER declares that he/she accepts these GENERAL CONDITIONS OF SALE.

The right of admission of students is reserved based on the criteria of the owner of the WEBSITE, which will be based on the lack of suitability of the potential USER to receive the training offered.

2. Information on espanolconcarmen.com products

Two types of products related to the learning of Spanish as a language are marketed through the WEBSITE:

– Online training, with live intervention by the owner of the WEBSITE, Carmen Teixeira Antelo.

– Online courses and syllabuses, which do not require the intervention of the owner of the WEBSITE.

The particular characteristics of the products are detailed in the product description on the WEBSITE.

The online training will take place at the previously agreed/booked time.

The student must have the minimum necessary computer or telecommunications equipment with sufficient internet bandwidth to be able to satisfactorily hold the videoconferences through the platform or application agreed between the parties.

3. Sales contract

The sales contract is automatically formalised when:

  1. THE USER receives an e-mail from the WEBSITE administrators confirming the order, and
  2. The WEBSITE administrators verify the payment of the contracted training or service.

4. Methods of payment

The USER may choose one of the following methods of payment:

1. By credit card, through the Stripe or PayPal payment platforms:

– In the case of using the Stripe platform, the WEBSITE will only save the last 4 digits of the card used in order to be able to inform the customer, at a later date, which card was used to make the payment. The rest of the data is received by the Stripe platform to make the payment.

– In the case of using the PayPal platform, the WEBSITE will not store any of the USER’s card details.

2. By bank transfer: to the account held by Carmen Teixeira Antelo.

ING bank: ES77 1465 0100 91 1740416100

In this form of payment, the WEBSITE does not assume the commissions or bank charges of the entities involved in the payment process.

For services involving recurring payments, it is not possible to use this payment method.

In any case, the WEBSITE “espanolconcarmen.com” is a secure and verified site, guaranteed by the SSL security certificate, consisting of the “secure site” symbol in front of the URL, of the https type.

5. Prices and purchase invoice

The prices of all the products offered by Español con Carmen are displayed on the WEBSITE and are subject to possible variations depending on the market and at the discretion of the owner of the WEBSITE.

In accordance with current Spanish legislation, Spanish language teaching is exempt from Value Added Tax (VAT). Thus, the Online Training product does not entail any additional charge. In the case of purchasing products that are not exempt from VAT, this tax will be applied to the final price. In conclusion, the prices that appear on the WEBSITE are the final prices.

THE USER may request the corresponding invoice for the contracted product, providing his/her tax details in writing and via the following email address: [email protected]

 

6. Expiration of espanolconcarmen.com products and their ownership

Packs consisting of more than one online training session must be consumed within a maximum period of 6 months from the date of purchase.

The online courses and syllabuses have no expiry date.

The transfer or sale of all www.espanolconcarmen.com products to third parties is prohibited, unless expressly authorised in writing by the administrators of the WEBSITE.

 

In the event that the purchaser is a company or similar, the online training pack or discount vouchers issued by the WEBSITE may be used by several users/students, who must be previously identified by the purchaser by sending an e-mail to [email protected]

7. Availability for online classes  

The services will be scheduled according to the availability of both parties: trainer and student.

The time availability for the booking of online training classes will be informed by the Administration of the WEBSITE, through the calendar available at www.espanolconcarmen.com for individual classes.

The timetable for classes in small groups will be coordinated by Carmen Teixeira according to the availability of the students in each group.

There are two calendars for individual class bookings: Calendar for CUSTOM classes and Calendar for CONVERSATION sessions. Both will be available on the CALENDAR page which will be visible to students after logging in with their username and password in the Private Area.

8. Access to online courses and syllabuses

The products sold on the WEBSITE may only be used by THE USER who purchased them, and their transfer or sale to third parties is prohibited.

Furthermore, the private areas to which these products give the right to access may only be visited by one IP and device simultaneously, and the WEBSITE reserves the right to automatically expel all but one of the devices or IP addresses.

9. Cancellation policy for online training classes

The USER may freely withdraw (i.e. without giving any reason) from the purchase of online training classes within 30 days of purchasing them. In this case, the WEBSITE Administration will refund the USER the full amount paid by the USER, within 7 calendar days, once the USER has communicated in writing his/her intention to withdraw from the purchase via the e-mail address [email protected]. This will take place, provided that the USER has not consumed any online training classes.

Once the first period of 30 days has elapsed, THE USER may also request, within the 3 months following the purchase of the pack of classes or conversation sessions, a refund of the amount paid (except for the amount corresponding to the classes received), although he/she must state the reason for the cancellation.

In the event that the price of each class is the result of the application of a discount for the purchase of a package of classes, the price of the classes received that will be discounted will be calculated taking as a reference the price of a single class.

In all cases, the return costs that may arise from the operation, if any, will be borne by THE USER.

If the cancellation of the online training class service is made by the WEBSITE before the start of the classes, the full amount paid will be refunded within 48 hours from the time the cancellation is notified.

10. Cancellation policy for INDIVIDUAL online training classes

Scheduled sessions can be cancelled at least 24 hours in advance by sending a written communication by email to [email protected] or by using the cancellation or rescheduling system offered by the CALENDLY Calendar software application (for individual classes), the links to which are available in the email sent with the appointment. The USER will be able to take the class at another time, without cost or penalty.

If a class is cancelled less than 24 hours before the scheduled time or if THE USER does not show up at the agreed time, the class will be considered to have been given, and therefore the amount of that class will not be refunded, and THE USER will not be entitled to enjoy it at another time, except in cases of force majeure, duly justified and accredited.

If the scheduled class is cancelled by the owner of the WEBSITE, the USER shall be entitled to receive the cancelled session at another time agreed between the parties.

11. Cancellation policy for GROUP online training classes

It is not possible for the student to cancel scheduled sessions for group classes.

12. Cancellation policy for ONLINE COURSES and COURSE LESSONS

In the case of the purchase of online courses and syllabuses, cancellations may also be made and the terms of current legislation in Spain will apply. In any case, once 5% of the course or online syllabus has been consumed, it will no longer be possible to refund the amounts paid, and the WEBSITE reserves the right to refund only the proportional part of the time not taken.

13. Modification of the conditions of sale

The WEBSITE reserves the right to modify this document if it deems it appropriate. This includes its policies, terms and conditions. Therefore, these conditions may be modified at any time, in response to legal changes, the evolution of the WEBSITE and/or the modification of the services offered therein.

In the event of modification of any of the conditions contained in this document, the rest of the conditions contained herein shall remain in force.

In this case, users will be informed of such modifications by publishing them on the WEBSITE.

However, the student will be subject to the conditions of sale in force at the time of purchase of the product.

14. Data protection

Español con Carmen complies with current Spanish data protection legislation (Organic Law 15/1999 of 13 December 1999 on the Protection of Personal Data, Royal Decree 1720/2007 of 21 December 2007 approving the Regulations for the development of the Organic Law and other current legislation). You can consult the data processing and privacy policy of this WEBSITE by accessing the Privacy Policy document.

In any case, you are informed that the data requested are necessary for the correct delivery of online classes and/or for access to online courses and syllabuses.

Likewise, said data will be included in a mailing list, in order to be able to send information and promotions related to training in Spanish. In the event that THE USER does not wish to receive this information and prefers to have his/her data deleted, he/she must request to be removed from the mailing list by clicking on the “Unsubscribe” link or send an email with the subject “Unsubscribe” to the contact email address [email protected]

15. Intellectual property rights  

All course content and publications on the website (articles, posts, pages, texts, videos, tutorials, podcasts, images, graphics, infographics, etc.) and social networks are subject to copyright and intellectual property rights. Under no circumstances shall these rights be transferred or assigned without the prior, explicit and written consent of the WEBSITE administrators.

In particular, the content of the training courses may not be reproduced, recorded, broadcast, sold, distributed or used for commercial or non-commercial purposes.

16. Cookies policy

The WEBSITE uses third-party cookies. You can review the Cookies Policy.

17. Applicable law and jurisdiction

These legal conditions are drawn up in accordance with current Spanish law. In case of conflict in the interpretation of these conditions, the parties shall submit to the jurisdiction of Malaga (Spain), as this is the place where the domicile of the owner of the WEBSITE is located.

In case of doubt regarding any matter set out in this document of General Conditions of Sale, we will be happy to assist you at [email protected].

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